Frequently Asked Questions
Everything you need to know about our snacks and delivery.
How do you ensure the freshness of my order?
We use temperature-controlled packaging and express shipping for all perishable items to ensure they arrive at your door in peak condition.
Are your products suitable for specific dietary restrictions?
Yes, UNREAL offers a wide range of organic, gluten-free, and vegan options. Please check the 'Ingredients' section on each product page for detailed allergen information.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if your order is damaged or incorrect, contact us within 48 hours for a full refund or replacement.
Where do you ship to?
We currently ship to all 50 states within the US. International shipping is not available at this time to maintain the quality and freshness of our products.
Can I track my delivery in real-time?
Absolutely. Once your order is dispatched, you will receive an email with a tracking link to monitor your shipment's journey from our warehouse to your home.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.